This is a social casino, and we loved that side of it. We liked the ease of registration as well as the fact that you could chat with the social community on Facebook. It was also great to know we could enjoy all of the games on offer without having to part with one cent. The games were fun, although limited, and we had plenty of gold coins to play with! There were some issues – we would have liked to see a VIP club to climb, which some others offer – and when we tried to contact customer services, it was a little slow. We also found the desktop page a little slow and clunky at times, although the mobile version was great – better than the desktop./ Overall it was a great customer experience and would definitely recommend.
Chumba Casino is a US-based Social Casino, which means that you can play on some great slot games for anywhere in the US – whenever you like. No matter whether it’s a State that allows gambling or not. Why? Because it is a social casino. That means that you aren’t actually considered to be gambling as you don’t bet on the slots with real money. When playing on a social casino, such as Chumba Casino, you join up and start playing with ‘fake’ money called Sweeps cash and Golden Coins.
However, what is even better, is that you can actually win prizes and real cash – because Sweeps Cash can be transferred into real cash if you win enough. There are also all sorts of prizes, promotions and competitions you can enter to win prizes. So, effectively, you’re not really gambling, but you can still win. You can also just sign in with just your Facebook page, so no lengthy registrations!
Because there is no real money involved, it isn’t really considered to be official ‘gambling’ in the US, so it’s legal. So, if you’re a resident of the US and fancy having a go of the slots, then Chumba Casino is a great place to go.
The Chumba Casino site was launched back in 2017 by the company Virtual Gaming Worlds. In the three years it has been around, it is gaining plenty of traction. In our Chumba Casino review, we’ll be looking at all areas of the site. We’ll check out all the games it has on offer, the promotions and offers available, the social aspect to the site, customers service and the overall customer experience.
Although this isn’t a real money casino, so you won’t get huge money bonuses when you sign up, you still get a very decent offer to get you through the door. Because you don’t actually officially have to deposit – in fact, you can’t deposit – when you open an account, then you can’t get a deposit bonus. However, as soon as you sign up, Chumba Casino offers you the following:
As stated, you don’t need to deposit money to play, but you can buy Sweeps Coins and Golden Coins to add to your account, this means you can play even more. These aren’t considered deposits though – more in-game purchases.
If you do want to lay claim to the welcome offer, then you don’t even need and Chumba Casino promo code. Simply sign up using our link and the offers will be sent automatically into your account, ready to go.
With the Gold Coins, you can use them to play any of the games that you like, although they have no redeemable cash value. However, Sweeps Coins, if you manage to win them, van be redeemed for real money and other prizes if you build up enough in your account.
If you are looking for other Chumba deals and promotions, then generally, you will be able to find these on the Chumba Casino Facebook page. There will be competitions on the page that often rewards Sweeps Coins as prizes. The way it usually works is that you need to answer a question (usually pretty easy, or easy to look up) and they pick ten random winners to give Sweeps Coins too. It means everyone has a chance of winning. There isn’t a Chumba Casino VIP programme though, but hopefully, they might add this in the future.
Anyone that has signed up for an online casino will know that there are quite a few steps you have to go through in order to register an account. There are all sorts of information you will need to add if you want to play – this includes most of your personal details as well as your banking details. However, social casinos are different. These are very quick and easy to register with as it isn’t considered a gambling site, more just a games site.
So, you have a few options when you sign up with Chumba Casino. Firstly, you can sign up by Facebook. You can link your Facebook account to the site and then you can get going straight away. You will also have immediate access to all the information and promotions that are on their Facebook page. It’s probably the quickest and most convenient way to play on the site. The second option is registering with your email address without linking your Facebook account. This is also very quick as the only information you will need to enter is your name, email address, phone number and password.
There is a third option, which is what you need to do if you want to play and win a cash prize. You will need to go through a KYC process, which can take up to 5 days. You will need to submit two documents to clarify your identity. These can be made of the following:
As stated before, Chumba Casino is a Social Casino, so you don’t need to pay anything in to play. However, you do have the option of purchasing Sweeps Coins and Gold Coins packages if you want to play more – as in-game purchases. As such, you can pay for them with a variety of methods, these include:
You’ll find that you will be able to buy packages such as 200,000 Gold Coins plus $20 Sweeps Coins for $10, although you may often find special offers and deals.
So, what can you spend those coins on? Well, unlike real money casinos, you won’t find hundreds or thousands of games on here. The choice is fairly limited. Currently, the option on the site include:
There aren’t too many on offer, but all of the games are made in house, so will be exclusive to the site, meaning that the games here you cannot find anywhere else. There’s certainly enough to keep you going for a while.
In most casino reviews, the customer service is one of the most important areas of the casino. However, because there isn’t so much at stake, in terms of financial protection. As you won’t be making those big money deposits or playing for serious wins, they don’t really consider it to be top of their priorities. Having said that, although we agree to some extent that it isn’t as important as with real money casinos, we do still want to see a decent customer service on offer. So, do we get that with Chumba Casino? Well – it’s OK, but not the best we’ve seen.
You can only contact the customer service agents via the contact page which goes directly to their email. There is no phone number or live chat. Also, the response time was pretty slow. We didn’t receive an answer to your equations for a well over a day, and even then, we had to go back on it as we didn’t get a complete fulfilment of our query. This is definitely something that could be improved in the future. There is an FAQ service though, which is better to use if your question is more general.
You can also contact them on Facebook, but obviously this is a more public forum. You can also interact with posts and the community who may also be able to assist you.
Whether or not you go back to a casino generally hands on the overall user experience – and that means how easy and fun the site is to use. The overall user experience is important on both desktop and mobile, as more and more people choose to play these games on the go now – when they have a little bit of spare time.
Let’s look at the desktop experience first of all. As soon as you go into the desktop site, you will enter straight onto the home page – which is the main page of the site. Here, you log in or register at the to of the screen. There are also opportunities across the top of the page to see all the games or to check out all the games strategies available. There are also the tournaments and competitions up here that you can start winning those prizes. It’s very easy to navigate.
Once you have signed in – and not before – you can then access the games that you want to play and you can only do so via the games portal. Once you’re in there, you can look at all the games that are on offer. Looking for anything on the site really is easy and overall, it offers a simple, attractive and great user experience. There were times when the site was a little slow to load, and there was some lag, but it wasn’t too bad, and definitely wouldn’t put us off playing on the site. There is anything you need to find on the one screen, whether it’s the games, the number of coins you have and the number of Sweeps coins in your account. You can even get more from here as well to top up your account.
There may be some lagging issue on the desktop, but this certainly isn’t the case on mobile. We found the mobile site to be even better than the desktop site, which is no bad things these days as more people play on mobile than desktop now. The casino on mobile looks pretty much the same as it does on the desktop site. When you open up the site, either on browser or app, you turn your phone on the site and its optimised and ready to play. The games portal you find on mobile is exactly the same as that which you would find on the desktop site. Apart from the games at the bottom, the rest of the site looks exactly the same. You do need to scroll from one side to the other to see what games are there. However, we actually think that the site looks even better on mobile than desktop.
If you do choose to play the site via mobile app, you can download from it iTunes App Store or Google Play Store.