Bookmakers Offering the Best Customer Service
In an ideal world, everything would go swimmingly and customer services would be completely surplus to requirements. However, we don’t live in that world, so you need to find a bookmaker with the best customer service department. Every now and then things could go a little wrong, or you may simply have a query that you can’t find answered elsewhere. Because you are investing your money in this bookmaker and also a lot of your financial and personal details, it is absolutely vital that you know that whenever you need to discuss anything, there is always someone on hand to help you solve any issues and to guide you through even the simplest of procedure.
How we made our choice
One of the main elements we looked at was the amount of ways you could contact the Customer Service. The more ways offered, the better. If there was a bookmaker that you could contact on phone, live chat, email, Twitter, Facebook etc… this would get a much higher ranking than a bookmaker that just offered live chat or email. Those that offer phone options definitely score high because it is important that people have the option of being able to talk to a person when needed.
Another aspect is the availability of the Customer Service team. The very best teams are always available 24/7 in some way. There are many around that offer 24-hour live chat but a limited phone service. The very best sites offer 24-hour phone lines as well, with highly competent agents manning the lines. As well as this, it’s even better if there are localised agents that offer phone numbers for different areas to make sure that you aren’t spending a huge amount of money getting in contact with them.
We also take into account the quality of the service that we received when contact was made. We looked at how long it took to answer all forms of communications – do they answer emails in a matter of hours or days? How long did they leave you waiting on the live chat before there was a free operator? How long did you have to try and phone before you could get through? Then, once you get through, how friendly, professional, and knowledgeable was your agent? Even if contacting the customer service is quick and easy, we need to make sure that they can ensure that any query you have is resolved quickly. Quality is everything.
Why Customer Service is Important
These days one of the most crucial areas in attracting and keeping customers is the level of customer service. We all know things go wrong but we need to know that it will be dealt with in the right way. Because Customer Service is so important for newbies, bookmakers scoring highly for this also tended to score highly in the best bookmakers for newbies.
Top Customer Service Promotes an Atmosphere of Trust
With so many online bookmakers around, customers will only stay loyal with good reason. Why should they hang around if they don’t need to? Because of this competition out there, bookmakers need to have great customer service to keep the customers and build up a trust. Therefore the oldest brands around tend to have great customer service – hence why they have remained at the top of the game for so long. If your bookmaker provides good customer service you are likely to be able to trust it, which is an important part of the bettor / bookmaker relationship.
It’s More Important than the Price
Obviously looking at bookmakers with great bonuses and the best odds and prices is appealing. However, in reality, customer service is more important than these other factors. When you part with your money you need to know that it is being looked after and you can only do this if you choose a bookmaker with the best customer service.
Good Customer Service Will Reduce Problems
No matter how good an online bookmaker is, problems will arise. Technology can cause problems and even simple human error. It is unavoidable. No online bookmaker can be perfect all of the time. However, if it is dealt with quickly and professionally, these problems will not escalate, which is important. If you know that there is someone who will get it sorted for you with no hassles, those problems don’t seem to be real problems anymore.
It is the Only Way A Bookie Can Keep You Happy
Back in the day, people were more concerned with the price of everything. It was all about getting more for your money, no matter what. The best price, the best odds were all that mattered. However, we live in new times now. You deserve to be treated as people and you deserve a great experience. You don’t want to belong to a bookmaker that just takes your money and doesn’t care about you. Bookmakers need to treat you as more than just a number, and the way to do this is by offering the best customer service. Ultimately if the online bookie gives you the best customer service, you know it cares about you as a person.